Privacy Policy

Privacy Policy

Signature Synthetic Turf

1. Introduction

Signature Synthetic Turf is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect personal information including:

• Full name
• Phone number
• Email address
• Property address (for quotes and installations)
• Payment details (where applicable)
• Any other information you provide when contacting us

We may also collect non-personal information such as:

• Website usage data
• IP address and browser type
• Cookies and analytics data

3. How We Collect Information

We collect information when you:

• Request a quote
• Contact us via phone, email, or website forms
• Engage our services
• Interact with our website or social media pages

4. How We Use Your Information

Your information is used to:

• Provide quotes and services
• Communicate with you regarding your job
• Process payments
• Improve our services and customer experience
• Send updates or marketing (only where consent is given)

5. Disclosure of Information

We may share your information with:

• Suppliers and contractors involved in your project
• Payment processors
• Service providers (e.g., website hosting, analytics tools)

We will not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from:

• Misuse or loss
• Unauthorised access
• Disclosure or alteration

However, no method of transmission over the internet is completely secure.

7. Cookies & Website Tracking

Our website may use cookies and tracking tools to:

• Improve user experience
• Analyse website traffic
• Deliver relevant content

You can disable cookies through your browser settings.

8. Access & Correction

You have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information

To do so, please contact us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and take effect immediately.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Signature Synthetic Turf
0447 489 713
signaturesyntheticturf@gmail.com